Frequently Asked Questions
Everything you might want to know about getting started, our counsellors, and how sessions work.
Starting is simple — select your service and book your session online. Your therapist will guide you through the first steps to begin your wellness journey with ease.
We review your intake form and preferences, then match you with a licensed therapist whose specialty and approach best fit your needs.
A smartphone, tablet, or computer with a stable internet connection, camera, and microphone is all you need to join a video or phone session.
Our support team is on standby to help troubleshoot, and your therapist can also switch to a phone call if needed.
You're welcome to request a different therapist at any time — finding the right fit is an important part of your progress.
Still have questions?
Our support team is here to help, and our counsellors are ready whenever you are.